IMPORTANT safety notice for the force feedback yoke

Dear customers, we appreciate your support for our products and your choice of purchasing our newly released force feedback yoke. We are sorry to let you know that a defect is confirmed to possibly cause the pitch motor to be burned out at some circumstances. This defect resides in all the yokes which serial numbers are from SHYK010001 to SHYK010018 or received before Jul 12, 2023. For the affected users, we will be sending you a new circuit board with updated firmware which will avoid this burnout defect. Please refer to the video below to get an idea of how to change the board. We take full responsibility if anything is damaged during replacing the circuit board. Warranties of all the affected yokes will be extended.

Since it’ll take a while for us to prepare the new circuit boards, as a work around for the time being, please do the following to recover when encountering the issue: When the it happens, the pitch axis will lost it’s position output. This can be confirmed in the game controller properties in the system. The pitch output will stay at full in(forward) position no matter what position it is actually at. This usually happens when entering the game(X-Plane or MSFS), the yoke will be suddenly pushed all the way to full nose up position. No matter you pull or push the yoke there is no pitch response in the game. Please quit the game or do the following to get the yoke recovered from the issue:

1. Turn off the yoke and turn it back on or disengage the motors by pushing the 2 trim switches to the opposite directions.
2. Initialize the yoke by pushing the red button on the left handle of the steering wheel.

Again, we are sorry for this issue and will send out the new circuit boards to fix it as soon as possible. Please feel free to contact us if you have any questions.